Terms & Conditions

Welcome to the Terms & Conditions of Juliet Travers Ltd. These terms apply for the use and access of this Website and for orders made from this Website. Please therefore read them carefully before you place an order with us.  Any reference to ‘us’, ‘our’, ‘we’, or ‘Juliet Travers’ means Juliet Travers Ltd. Your use of this website and any service contained within constitutes acceptance of these terms & conditions in full.

Juliet Travers Ltd reserves the right to change, alter, adapt or remove sections of these terms and conditions at any time without prior notice.

Terms and Conditions Sections

Product Information
Disclosure
Liability
Samples
Pricing
Orders
Delivery to UK Customers
Delivery to EU and Worldwide Customers
Cancellations
Packaging
Stock Availability
Mixed Batches
Returns and Refunds
Privacy and Security
Bespoke Orders
Copyright
Cookies
Company Information


Product Information

All the wallpapers on this website have been designed by Juliet Travers Ltd. Our papers are made of non-woven paper at 150gsm weight. Our wallpapers are sold in 10-meter rolls with a width of either 52cm or 68cm.  The specific product details are shown on each individual product page.

Although we aim to keep our website as up to date as possible, the information shown on each product page at a particular time may not always reflect the position at the exact moment you place your order.

On each product page, we have supplied a roll calculator for you to calculate the quantity you need to cover your required wall space. However, please note this is just to give you an idea of quantity and price and should be used as a guideline only. Before you place your order with us, the exact quantity needs to be calculated and confirmed by your wallpaper decorator/installer. It is your responsibility to order the correct amount needed for your requirements. This is also mentioned on our roll calculator page so please be aware of this. Juliet Travers will not be held responsible if you order the incorrect quantity.

Disclosure

We take special care that all the products are listed correctly and the specifications are correct at all times. However, even though we aim to ensure each image gives a clear representation of the true colours of our products, the images are not binding and are only intended to give you a general idea of the product. We have used various mica and metallic pigments on a selection of colourways and they do not photograph easily so we therefore recommend to all our customers that a sample of the desired design and colourway is obtained and approved prior to placing your order with us. Please see samples for more information.

Liability

We provide this website on an “as is” basis and make no representations as to the quality, completeness or accuracy of any content made available.  To the maximum extent permitted by law we expressly exclude all conditions, warranties and other terms that might otherwise be implied by law into these Terms and Conditions and any and all liability to you, whether arising under these Terms or otherwise in connection with the use of our website.  This is a comprehensive limitation of liability that applies to all damages of any kind but nothing in these Terms is intended to exclude or limit any liability that may not by law be excluded or limited and in particular none of the exclusions or limitations in this clause are intended to limit any rights you may have as a consumer or other statutory rights, nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence.

We are not responsible for and do not endorse any external sites, resources or websites to which we may provide links.  Your use of third party websites and resources is at your own risk.

Samples

Before you order, please make sure you have seen and approved a sample of the product you are ordering, so you are sure the product is correct before placing your order with us. Computer monitors and printers will not depict the true colours of the product. We therefore recommend that all our customers approve a true sample before ordering. This is also clearly stated at ‘Checkout’ before you place your order with us. Juliet Travers Ltd is therefore not responsible if an order is placed without a sample being approved first. If the product is delivered and you are not happy with your order and you have not approved a sample before ordering, you as the customer are responsible and no refund will be given.

Samples are easy to order on each product page. All our samples are free of charge and are A3 size instead of the standard A4 size, as we feel the larger cutting will help you as our customer, get a clearer idea of colour, design and repeat which is important to consider before you place your order with us.

Samples will be sent by Royal Mail so please allow 5 working days to receive your sample order.

Pricing

All the prices shown on our Juliet Travers website are in UK pound sterling and include postage and packaging to all delivery addresses within the UK. All prices on this site are accurate at the time of publication and are all excluding UK sales tax (VAT) at the current rate. The exact VAT charge will be shown at ‘Checkout’.

All the prices shown are retail and are subject to change.

If you are a trade customer and wish to see our full trade price list, please contact our customer services team for current trade prices on trade@juliettravers.com

For any international orders and prices, please see Delivery to EU and Worldwide Customers for more details.

Orders

By placing an order with us, you confirm that you have understood and accepted these terms. If you are unsure of any points in these terms, please contact our customer service team at info@juliettravers.com and you will be assisted with any queries before you place an order.

As stated above, it is essential that before you order:

  • You or your installer/wallpaper decorator have calculated the correct quantity of wallpaper for the space. Juliet Travers will not be held responsible if the incorrect quantity is ordered.
  • You have read our hanging instructions so you fully understand the product and confirm that your walls are suitable for our product before you purchase.
  • You as the customer have seen and approved a true sample of the design and colourway you are ordering. Juliet Travers will not take any responsibility if an order has been placed without a sample being approved by you as our customer, first. If the product is delivered and you are not happy with your order and you have not approved a sample before ordering, you as the customer are responsible and no refund will be given. A refund will only be given if there is a technical or production fault with the product. Please see returns for more information.

To place an order with us, please simply follow the online instructions we provide you. Before you pay you will be redirected to the WorldPay secure card site. Juliet Travers Ltd accepts all major credit cards – Visa Credit, Debit and Electron, Mastercard and Meastro (UK). We are sorry but we do not accept American Express cards.

All credit and debit card transactions on our Juliet Travers website are handled securely by our payment provider, WorldPay, which is a secure online payment gateway that encrypts your card details in a secure host environment. All payments will be subject to the buyer protection offered by that party. WorldPay is fully compliant with payment card industry data security standards (PCI DSS).

When the order has been processed and accepted, you will then receive a confirmation email within 24 hours of your purchase.  It is your responsibility as the customer to check all the details on the confirmation email. If any details are incorrect, you must notify our sales team immediately on orders@juliettravers.com.

The confirmation email establishes a contract between you (the customer) and Juliet Travers Ltd (the supplier) and must state all the correct information before your order is shipped.

Delivery to UK Customers

We aim to despatch all orders with a UK delivery address within 2-3 working days of confirming your order, providing the goods are in stock. Please allow up to 5-7 working days for delivery, from the day you place your order. You will be notified by email when your order has left our stock house and you will be given a unique tracking number for your order so you can monitor the shipment until your order arrives. All orders are shipped using UPS to ensure every order is secure and traceable.

All our packages need to be signed for upon delivery. If you are not able to sign for your package, the courier will post a card through your door asking you to contact them to arrange an alternative delivery date that suits you.

If you are concerned that your order has not arrived after 10 days of placing your order with us, please contact us via email on orders@juliettravers.com or call +44 (0) 207 376 2372.

If you are placing an urgent order with us with a lead-time for less than 10 days, please contact us BEFORE you place your order and we can check stock levels and shipping time before you order with us. If this is the case, please contact our customer services team on info@julietravers.com and we will do our best to meet your project deadline.

Please see Stock Availability for more information on stock levels and delivery lead times.

Delivery to EU and Worldwide Customers

Prices on this website are retail and include shipping to UK delivery addresses. If you are ordering outside this region but still in the EU, there will be an extra shipping charge of £12, which will be added to your order at ‘Checkout’. If your delivery address is outside the EU, you classify as an international customer and there will be an extra shipping charge of £25 added to your order at ‘Checkout’.

We aim to despatch all EU and International orders within 3-4 working days of confirming your order, providing the goods are in stock. Please allow up to 7-10 working days for delivery, from the day you place your order. You will be notified by email when your order has left our stock house and you will be given a unique tracking number so you can monitor this shipment until your order arrives. All orders are shipped using UPS to ensure every order is secure and traceable.

If you are ordering a product from outside the UK, the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs and any problems in customs are out of our control.

All our packages need to be signed for upon delivery. If you are not able to sign for your package, the courier will post a card through your door asking you to contact them to arrange an alternative delivery date that suits you.

If you are placing an urgent order with us with a lead-time for less than 10 days, please contact us BEFORE you place your order and we can check stock levels and shipping time before you order with us. If this is the case, please contact our customer services team on info@julietravers.com as we will do our best to meet your deadline.

If you are concerned that your order has not arrived after 14 days of placing your order with us, please contact us via email on orders@juliettravers.com or call +44 (0) 207 376 2372.

Cancellations

If you wish to cancel your order with us, you must contact us on orders@juliettravers.com within 24 hours of placing your order. Notification of cancellations must be in writing, a telephone call is not a valid cancellation. We will not be able to cancel your order after the goods have been dispatched.

Packaging

Your order will be packed in a standard packaging box suitable for shipping. Our wallpapers are packed in boxes of 6 so if you order more than 6 rolls, you will receive a continuous number of boxes to fit the total number of rolls in your order.  If you order less than 6 rolls, you will only be receiving one box from us. Each box will include the adequate number of rolls and the hanging instructions can be found on the reverse side of each label attached to each roll. It is vital that both you and your installer read the installation instructions carefully so you understand the product before installations takes place. You can view a copy of our hanging instructions here if we wish to see them prior to delivery.

Stock Availability

Juliet Travers has a strict policy for having permanent stock availability however we cannot guarantee this, as it depends on current orders and demand on a day to day basis. If a product is out of stock, it will be clearly stated on the product page. If you are interested in purchasing a product, which is out of stock, please contact our customer sales team on info@juliettravers.com and we will be able to give you an idea of when we are due to receive the new batch of stock from our manufacturer.

If you place a large order with us and we do not have sufficient stock for your full order, we will contact you immediately.

New stock will have already been ordered however, depending on the design and colourway you have chosen, there may be a 4-6 week lead-time from the manufacturer. If this is the case with your order, we will contact you to confirm an exact lead-time/delivery date.

Mixed Batches

If your order sits in between two batches, we will not mix your order with the old and new batch as this may result in a slight variation of colour between rolls. All orders will be taken from the same production batch.

Returns and Refunds

Juliet Travers hopes that you are pleased with your order however if you are not then you may return your order to us for a full refund. For all orders placed through our stockists, please return your order directly to the stockists and they will contact us accordingly. In order to qualify for a refund you must notify us in writing of your wish to return your purchase within 14 days of receipt.

For all orders placed through our website, please follow the instructions below.

The following terms apply for a REFUND:

  • To return your order for a refund please firstly contact our customer service team at returns@juliettravers.com within 14 days of receipt of your purchase quoting your invoice number, full name and address, details of the product and the reason why you wish to have a refund for your order. We will then contact you with advice on how to proceed. If you have not contacted us within 14 days of receipt we are entitled to refuse your request for a refund.
  • Please note it is your responsibility to check the order for any faults upon delivery. Any faults or damages must be reported immediately.
  • We will not issue a refund if more than 3 rolls have already been installed on your wall. This is clearly stated on the hanging instructions attached to each roll. If there is a visible printing or colour fault within the first 3 rolls, please email us clear images and a detailed description of the problem. Our quality control is very strict and if there is a problem with the product, we need to understand the fault so we can take the correct form of action as soon as possible.
  • If there is a technical or production fault with your order, it will need to be inspected by our manufacturing team before we issue any refund. All orders must therefore be returned in perfect condition in the original packaging to our company address shown on our ‘Contact Us’ page.
  • If you are sending your order back to us please include in the package, your order number, name and reason for the return.
  • All items returned to us are your responsibility until the goods reach us so we therefore strongly advise that you send the goods back using a courier service, as Juliet Travers will not hold responsibility for returned goods that are lost in transit on the way back us. If the items are lost on transit, no refund will be given.
  • If the goods are faulty, Juliet Travers will cover all costs of postage and will either refund you in full or offer you an exchange.
  • If a refund is accepted, the transfer will be made back to the same bank account that was credited when you purchased your order with us. The payment will be made within 30 days of our receipt of the returned product.

Privacy and Security

Juliet Travers is dedicated to protecting your privacy and will not share your e-mail, postal address or any other details with any third party.

Our payment provider, WorldPay handles all credit card transactions securely. We do not store financial information or personal information anywhere on this site and we do not share any customer information with any third party.

We collect your information to process your order to provide you with the best possible service. When you provide us with your email address during the order process, you will automatically be added to our mailing list which will update you on any special offers, new collections and any other information you may find interesting. However if you wish to unsubscribe from our list, you can do so at any time by selection the ‘unsubscribe’ tap under the newsletter or by contacting us at info@juliettravers.com

Bespoke Orders

Juliet Travers is proud to offer a bespoke colouring service to all our customers. We have designed and coloured the collection to suit most commercial and residential spaces however, if you would like to create your very own unique colourway, we are happy to do this for you.  There is a minimum order of 150 rolls and the full printing costs for the 150 rolls will be added to your order total. If you do not require all 150 rolls, the unwanted rolls will be kept in our stock house as a reference. Your order will be completely unique and will not be sold to any other customer. Creating a special colourway is not recommended for urgent orders as the minimum lead is 8-10 weeks.

If you are interested in our bespoke colour service, please contact our sales team on info@juliettravers.com

We regret that we are unable to offer a bespoke design service as all our designs are machine printed using the gravure technique. Our designs are therefore fixed in the repeat structures and scales shown on our Website and cannot be altered.

Copyright

Juliet Travers Ltd has copyright over all images, designs, products and information shown on www.juliettravers.com

If you use our site, you accept these terms. No images or text can be transferred or published to another website or any other form of publication without written approval from Juliet Travers Ltd.

Cookies

We use cookies on the Juliet Travers website to help you browse our products. If you continue with your current settings, we will assume that you are happy to receive all cookies on our website. If you would prefer, you can change your cookie settings in your web browser.

Company Details

Juliet Travers Limited

Registered Office:
Edinburgh Quay
133 Fountainbridge
Edinburgh
EH3 9BA

Postal Address:
Po Box 66528
London
W8 9GE

Email: info@juliettravers.com

Telephone: +44 (0) 207 376 2372

Company Registration number: SC441429

VAT Number: 161 0443 49